Support Center

Questions & Answers

Everything you need to know about scaling your barbering business with TheKinsman Booking's high-precision toolset.

01

How does TheKinsman Booking no-show protection work for barbers?

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TheKinsman Booking uses integrated Stripe processing to require a card on file or a non-refundable deposit for every booking. If a client misses their appointment, you can automatically trigger a custom cancellation fee defined by your shop's policy. This eliminates empty-chair revenue loss.
02

Can I import my existing client list into TheKinsman Booking?

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Yes. TheKinsman Booking supports CSV imports from most major barbershop platforms including Squire, Vagaro, and Booksy. Our white-glove onboarding team also assists with manual migrations for premium plan members at no additional cost.
03

Is there a contract or long-term commitment with TheKinsman Booking?

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No. TheKinsman Booking operates on a month-to-month basis with no contracts. If our tools don't help your barbershop grow, you're free to cancel at any time without penalty or exit fees.
04

How secure is barbershop and client data on TheKinsman Booking?

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TheKinsman Booking employs bank-grade AES-256 encryption for all stored data. Your clients' payment information is never stored on our servers — it is handled entirely by PCI-compliant payment gateways through Stripe.
05

Does TheKinsman Booking support multi-chair and multi-barber shops?

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Yes. TheKinsman Booking Professional and Enterprise tiers support unlimited barbers with individual schedules and separate revenue tracking per chair, while maintaining a unified booking experience for clients.
06

What are the payment transaction fees with TheKinsman Booking?

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TheKinsman Booking doesn't take a commission or cut of your services. You only pay standard Stripe processing fees (typically 2.9% + 30¢ per transaction). Your hard-earned money stays with you.
07

Can I customize my TheKinsman Booking booking page design?

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Absolutely. You can upload high-resolution portfolio photos, set your brand colors, and choose between several editorial-style layouts to ensure your booking page reflects your barbershop's identity and vibe.
08

Does TheKinsman Booking offer 24/7 technical support for barbershops?

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Our priority support team is available via live chat from 8 AM to 8 PM EST with typical responses under 5 minutes. Outside business hours, our comprehensive knowledge base and AI assistant handle common issues instantly.

Still have
questions?

Our craftsmen are ready to help you optimize your workflow and increase your revenue.

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Email Support

support@kinsman.tech

Live Chat

Typical response under 5 mins.

Direct Line

+1 (888) 555-0123